Patient Partner

From Tuesday 29th August 2023 we are launching a new service which will give our patients access to the surgery over the telephone 24/7.

The automated service will enable you to;

  • book appointments
  • order repeat prescriptions
  • check and cancel appointments
  • book flu vaccination
  • submit an admin query

From the date above you will be offered 2 options when phoning the surgery. You can use automated system or join the queue to speak to reception. A direct telephone number for the automated system will also be made available.

The first time you use the system you will be asked to set a 6 digit pin number. You'll need to use this each time you use the automated service so it's important you keep it safe. If you forget your pin, our reception team are able to reset this for you.

At this point you will be able to do everything but order prescriptions as we need to register you separately to use this. Please speak to reception to complete your registration. Once complete, you will be able to use the system whenever you like, 24 hours a day, 7 days a week.

repeat prescriptions